Shipping & Refund Policy

1. Shipping Policy

• Hong Kong Orders:
  Orders are processed and delivered within 3–7 business days.

• International Orders:
  International shipping typically takes 7–14 business days, depending on the destination and customs clearance.

Please note that delivery times may vary due to unforeseen circumstances such as customs delays, weather conditions, or courier service issues.

2. Returns

We accept returns only for defective or damaged items. Return requests must be made within 7 days of delivery.

To initiate a return, please contact us at tracy@fashionistize.com with your order number and clear photos of the issue.

3. Refunds

Once the returned item is received and inspected, approved refunds will be issued to the original payment method.

Please note:

• Shipping charges are non-refundable

• Refund processing times may vary depending on your payment provider

4. Exchanges

Exchanges are available only for defective or incorrect items, subject to product availability. If the item is out of stock, a refund will be issued instead.

5. Custom Orders

Custom-made or personalized items are non-refundable and non-returnable, unless they arrive defective or damaged.

6. Contact Information

For all shipping, return, refund, or exchange inquiries, please contact us at:
📧 tracy@fashionistize.com